Returns Process
To iniate a return, firstly ensure that the return is covered by the Returns Policy. Any unauthorised returns or returns not covered by the Returns Policy, will be re-shipped back to customer at their expense. To avoid uneccessary expense and delays in the return of products, please follow the process below:
Step 1: You must contact Military Craft within 24 hours of receiving your goods, and notify the customer service department of your concern. Please use the Contact Us form
Step 2: The customer service department will then respond to you with instructions on how to proceed with your return. You will also be issued with a 'return authorisation number'. This number must accompany any return and it is also your 'case file number'. Please note: NO RETURNS WILL BE ACCEPTED WITHOUT AN AUTHORISATION NUMBER.
Step 3: Despatch the return back to Military Craft along with any documentation including the authorisation number. The customer service department will provide all the necessary details, instructions to enable you to do this.
Step 4: Check your email regularly as Military Craft will notify you when your replacement item has been despatched. You may also contact the customer service department at any time to track your return. Please remember to quote your 'return authorisation number' in any corresspondence.
Military Craft can assist you in the administration of any possible returns or warranty issues however please assist us by following the correct procedure and providing all necessary information required, including the invoice, order number,the e-mail address and name of the person who purchased this order
Please contact us for assistance with returns or any other customer service related issues.
